Thank you for trusting TeloMeds.

Following are the terms and conditions that constitute our Shipping Policy. TeloMeds ships prescription products to patients within the United States only.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day.

Free 2-day shipping on every order (the shipping time may be affected if one of the ordered items is in very high demand or if any holidays are going on).

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping is free on every order — no charges at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

TeloMeds is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Prescription products cannot be returned once dispensed; all sales are final. If you believe something is wrong with an order, contact us and we will make it right.